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BLUE PANORAMA AIRLINES S.P.A. IN A.S.



GENERAL CONDITIONS OF CARRIAGE


1. INTRODUCTION AND DEFINITIONS

1.1) Blue Panorama Airlines S.p.A. in A.S. is a private Italian airline with registered office at Viale Liegi 32 - 00198 Roma (VAT No. 05590151006), whose identification code is "BV".

1.2) "blu-express" is a Blue Panorama Airlines S.p.A. in A.S. brand and flights marketed under this trademark are operated under code "BV".

1.3) In the General Conditions of Carriage, subject to any other specific indication, the terms and definitions given below have the following meanings:

Carrier - legal subject carrying out the air transport of passengers and luggage, that is Blue Panorama Airlines S.p.A. in A.S. and all airlines that, under an agreement with the latter or under its authorization, execute in fact, in whole or in part, the intended transport.

Low-cost flight marketed under "blu-express" brand - scheduled flight operated under code BV for domestic and international routes to Europe and Albania.

Blue Panorama Airlines scheduled flight - scheduled flight operated under BV code for international routes towards Africa and the Caribbean, as well as in general for all intercontinental flights.

“Charter” Ticket - travel document sold by Tour Operators as part of a tour package. To Passengers in possession of this ticket the rules contained in the following articles do not apply: 2, 3, 4.1 - 4.2 - 4.4 - 4.5 - 4.6, 5, 6, 7.5, 13.1 - 13.2 - 13.9 - 13.14, 17.1 - 17.2, 18.4 of these General Conditions for which customers must refer to their Tour Operator terms of purchase.

The rules contained in the following Articles do not apply to Passengers holding charter tickets: 7.1 - 7.4, 9.2 - 9.4 - 9.5 - 9.8 - 9.12, 12.1 - 12.6 - 12.7 - 12.8, 13.8 - 13.13, 15.1 - 15.2 - 15.3 - 15.5, 16.1 - 16.2 of these conditions for which customers must refer to the specific Charter Section.

The rules contained in the following Articles apply to Passengers holding charter tickets: 1, 4.3, 7.2 - 7.3, 8, 9.1 - 9.2bis - 9.3 - 9.4bis - 9.6 - 9.9 - 9.10 - 9.11 - 9.13 - 9.14 - 9.15, 10, 11, 12.2 - 12.3 - 12.4 - 12.5 - 12.7bis - 12.9, 13.3 - 13.4 - 13.5 - 13.7 - 13.10 - 13.11 - 13.12, 14.1 - 14.2 - 14.3, 15.4, 16.3, 18.1 - 18.2 - 18.3, 19, 20 of these General Conditions of Carriage.

Charter Tickets are divided into:

- Charter Ticket on a low-cost flight marketed under “blu-express” brand: travel document sold by a Tour Operator for a low-cost flight marketed under “blu-express” brand.

- Charter Ticket on a Blue Panorama Airlines scheduled flight: travel document sold by a Tour Operator for a Blue Panorama Airlines scheduled flight.

- Charter Ticket on a Full Charter long distance flight: travel document sold by a Tour Operator for a non scheduled long distance flight carried out by means of a carrier leased by the latter.

- Charter Ticket on a Full Charter short and medium range flight: travel document sold by a Tour Operator for a non scheduled short and medium range flight carried out by means of a carrier leased by the latter.

Passenger - Any person, except members of the flight crew or cabin and technicians of the flight concerned, transported by the Carrier or whom the Carrier commits to transport.

Luggage - objects in the possession of the passenger, which he/she has with him/her during the flight and that the Carrier undertakes to transport along with the passenger.

Checked Luggage - baggage taken into custody by the Carrier for transportation in the hold and for which the passenger receives a specific Baggage identification tag.

Non-Checked Luggage - any baggage other than checked baggage, the passenger carries in the aircraft cabin, that is the so-called "carry-on luggage."

Luggage Tag - document issued to the passenger as proof of delivery of checked baggage. It matches an identification number indicated on the labels affixed to the same baggage. This document shows as well the number and weight of bags delivered.

Free Luggage - the maximum that can be carried free of charge on Blue Panorama Airlines scheduled flights. It changes depending on the fare, origin and destination of the flight.

Excess Luggage - extra charge passengers must pay on Blue Panorama Airlines flights, if their baggage exceeds what is stated in their tickets.

Reference Booking Code / Booking Number - alphanumeric code provided by the Carrier to the passenger or the intermediary to identify the booking made.

Ticket Number - progressive and unique number which identifies each passenger’s air ticket. It is issued only after full payment of the ticket itself.

Montreal Convention - Convention for the unification of certain regulations related to international carriage by air, signed in Montreal on May, the 28th, 1999.

Special Drawing Rights - unit of account created in 1969 by the International Monetary Fund, subject to daily quotation, published in major financial newspapers.

Contact Center - central telephone support and / or data transfer provided by the Carrier that passengers can call by dialing number +39 06 98956666, or e-mailing to the following address: CONTACT@BLUE-PANORAMA.COM in order to: receive additional flight information, request purchase information or to purchase tickets, require changes concerning the passenger's name, the date, time of flight and the route change according to the rules laid down by the fare paid.

Adults - passengers who, at the date of travel, have turned 12 years old. This definition only applies for fare purposes.

Children - passengers who, at the date of travel, are aged between 2 and 12 years old still to become. This definition only applies for fare purposes.

Unaccompanied Minor / UMNR - passengers who, at the date of travel, are aged between 6 years old and 14 years old still to become and who do not travel accompanied by a person who is 18 years old.

Infant - passengers who, at the date of travel, have not turned yet two years old.

PIR - Property Irregular Reports - form available at the office in charge in the airport, which must be filled in by passengers in the event of non-delivery of luggage on arrival (actual loss or delayed delivery as a result of suspected loss) or damage thereto.

Code sharing - carriage performed in cooperation with another airline if the operating carrier differs from the contracting carrier issuing the ticket.

1.4) General rules: although not expressly provided in these Conditions of Carriage, please refer to what was decided by the following regulations: Regulation (EC) No. 2027/97, as amended by Regulation (EC) No. 889/02, Commission Regulation (EC) No. 261/04 and the Montreal Convention.



2. ACCEPTANCE OF THESE CONDITIONS OF CARRIAGE

2.1) The present conditions must be examined on-line by the passenger or can be requested from the Contact Center before booking.

Booking therefore implies full knowledge of them and their full acceptance.

If booking is made on-line, passengers commit and bind themselves to print and keep these general conditions.



3. TICKET BOOKING AND PURCHASE

3.1) The ticket can be purchased via the internet or through www.blu-express.com and www.blue-panorama.com sites, contacting the Contact Center or through travel agencies and / or authorized intermediaries.

Charges are debited on your credit card when purchasing the ticket.

The Contact Center can be reached every day from 8.00 to 20.00 hours by dialing +39 06 98956666, for general information, reservations or requests for changes to bookings already made.

For purchases made through the Contact Center an extra charge is applied directly on the ticket, as follows:

- EUR 15 - NON REFUNDABLE - for bookings made for low-cost flights marketed under "blu-express" brand.

- EUR 25 - NON REFUNDABLE - for bookings made for Blue Panorama Airlines scheduled flights.

3.2) Ticket offices authorized to sell flight tickets are present in many of the airports served by the Carrier.

Authorized airport ticket offices or other intermediaries may charge for the provision of booking services and purchase a NON-REFUNDABLE surcharge, which does not depend on the Carrier.

3.3) Unless otherwise expressly provided, buying the ticket occurs simultaneously with the booking made.

Payment of fees, all taxes and charges related to bookings must be made by passengers at the moment when the booking is made.

Once the payment of the fare is verified, as well as all applicable taxes and surcharges, the Carrier or the intermediary confirms the booking and sends the passenger the "Reference Code" or "Booking Number" and the "Ticket Number".

If payment is not made or verified, the Carrier may cancel the booking.

3.4) In the event of booking on-line or through the Contact Center, the booking confirmation with the "Reference Code" or "Booking Number" and all flight data acquired is sent by the Carrier to the passenger to the e-mail address specified by the passenger during the booking process.

The booking, to be valid for flying, must actually be paid and must include the "Ticket Number".

To make a reservation passengers must enter a valid email address and a valid mobile phone number.

All communications made by the Carrier regarding the booking (confirmation, cancellation, operational changes) are sent only to the email address entered during the booking process.

In case of purchase of the ticket at an agency or through other intermediaries, only the agency or the intermediary themselves are authorized to deliver passengers the following: "Reference Code" or "Booking Number" and the " Ticket Number ", as well as all flight details.

In this case, if the email address entered during the booking process is the one of the agency or intermediary, the Carrier will inform about the flight schedule changes or cancellations exclusively to the agency or the intermediary itself, who are the sole responsible of notifying passengers.

The "Booking Confirmation", including the "Ticket Number", printable at the end of the purchase process, is the transport title and is also a fiscally valid document since it is equivalent to a tax receipt.

VAT on transport services is not deductible pursuant to art. 19 - 2° 1 of Presidential Decree 633/72.

3.5) Fares applicable to low-cost flights marketed under "blu-express" brand are exclusively Economy Class.

The Carrier does not operate a connecting flight service for onward travel with its own flights or on other airlines flights. Therefore, if passengers book more flights, each flight represents a separate and autonomous commitment and the Carrier does not provide any form of rerouting and / or reimbursement for lost connections.

The Carrier also assumes no liability for lost connections with other means of transport.

3.6) The TSA (Transportation Security Administration) Authority in charge of the security of the United States of America (USA), uses now a program called "Secure Flight".

According to this program, passengers traveling to / from the US or from / to destinations that include flights over the US territory are obliged to provide certain personal data that Airline companies must forward to the TSA.

3.7) In accordance with the "Secure Flight" program, passengers traveling to / from Cuba and Mexico or otherwise on flights to other destinations that include a stop in Cuba or Mexico must provide at the time of the ticket reservation / issuing or within and not later than 72 hours before departure, the following data:

- Full name (exactly the same to what appears on the passport);

- Date of birth;

- Gender;

- Possible identification number (code assigned by the US authorities to those passengers whose names have been included erroneously in the list of people under observation).

In case such data are missing, or due to lack of authorization for boarding by the US authorities (TSA), passengers will not be allowed to board, expressly excluding any liability of the Carrier.



4. RATES AND METHOD OF PAYMENT

4.1 ) The applied rates are those which are applicable at the time of booking, for which there is a limited number of seats available.

Rates may vary before transport depending on the number of seats still available at the time of purchase.

4.2) Subject to the provisions for the carriage of baggage, pursuant to the following Articles 12 and 13 of these general conditions and in addition to the rate concerned, for every ticket purchased, all taxes required by the Government or by other authorities shall be borne by passengers, particularly airport taxes concerning passengers or luggage or the use of all services.

In addition to these airport taxes, which vary according to the departure airport, a fuel surcharge is applied.

Some taxes required by foreign governments or other foreign authorities applicable for departures from non-European countries, may not be included in the ticket and subject to payment at the airport when doing the check-in. For further details, please get in touch with the Contact Center.

4.3) Infant passengers can travel sitting on the lap of an adult only in Economy Class.

Some aircraft allow the possibility to use the cot service (BSCT - Bassinet / Baby Basket). This service can only be requested at the check-in counter and its confirmation is subject to availability.

4.4) Children for whom an unaccompanied minor service (UMNR) is requested, pursuant to art. 9.3, are not entitled to any fare reduction and therefore must pay the same rate level applied to Adult passengers.

4.5) On-line payments through the Carrier's Internet sites may be made via MasterCard Credit Card, Visa and American Express as well as through UniCredit PagOnline (the online payment service of the UniCredit Group, which allows you to buy the Carrier tickets without using a credit card, but charging the amount directly to the bank account).

Payments via Contact Center can be operated using a MasterCard credit card, Visa and American Express.

4.6) . With regard to bookings made through a travel agency or an intermediary, it is necessary to ask about the method of payment at the agency or the intermediary itself.



5. CONFIDENTIALITY

5.1) In order to ensure the privacy of the information of the on-line use of credit cards through the Carrier’s Internet sites, the Carrier uses the latest Secure Socket Layer (SSL) technology.

SSL is currently the preferred method to securely transfer credit card data and other sensitive data over the Internet.

During checkout, if your browser supports SSL, the passenger can select the Secure Mode option and the data will be protected by this technology.

If the browser has limitations, you can use the non-secure mode. However, the Carrier recommends to use the latest browser version to carry out with confidence all future transactions.



6. CHANGES AND CANCELLATIONS

6.1) Low-cost flights marketed under “blu-express” brand

For low-cost flights marketed under “blu-express” brand, flight date and time changes are allowed according to availability, through the Internet sites www.blu-express.com or www.blue-panorama.com up to 24 hours before the flight departure, or by contacting the Contact Center up to 2 hours 30 minutes before flight departure.

For such changes, a NON REFUNDABLE surcharge of EUR 35 will be applied per passenger per every single route. The amount corresponding to the difference between the fare originally paid and the lowest fare available at the time when the change is required will be added.

There will be no refund if the available fare is lower than the one originally paid.

Any kind of changes concerning names are only allowed up to 24 hours before the time of departure of the flight through the Reservation Management website or through the Contact Center. For these changes a NON REFUNDABLE flat fee of EUR 80 will be applied per passenger.

The route modification understood as a variation of the single origin or single destination of the trip is possible only via the Contact Center and can only be done up to 2 hours 30 minutes before departure. For such changes a NON REFUNDABLE surcharge of EUR 35 will be applied per passenger per each change. The amount corresponding to the difference between the fare originally paid and the lowest fare available at the time when the change is required will be added.

For bookings including several routes, name changes are not allowed if a route has already been flown (used) or expired. In any case, reservations including more routes must bear the same name for all routes.

Rates for low-cost flights marketed under "blu-express" brand are not refundable.

6.2) Blue Panorama Airlines scheduled flights

In what Blue Panorama Airlines scheduled flights is concerned, the rules for any changes of date, time and route of the flight may vary depending on the available rate at the time of purchase. Some promotional fares do not allow changes and / or cancellations.

For more information and an informed purchase you can always check with the Contact Center the fare rules which apply to the rate you want to buy before you make your reservation.

In any event, any request for modification and / or cancellation, whenever it is allowed, can only be made up to 72 hours before departure of the purchased flight.

The change of name - limited to the correction of the ordinary name for a maximum of three letters, that is not the replacement of the booked passenger - is only allowed up to 72 hours before flight departure via the Contact Center. For these changes a NON REFUNDABLE flat fee of EUR 50 is applied for every passenger.

The change of name is not permitted under any circumstances.

In case of purchase of a return ticket, the passenger missing boarding on the outward for any reason unrelated to the Carrier may result in booking cancellation for the return flight. Repayment according to rules of the fare purchased can be requested thereof. (IATA Resolution 723).

6.3) For all BV flights, in the case of voluntary cancellation by the passenger, fare and fuel surcharge are not refundable, unless otherwise specified on the booking confirmation.

In case of failure to use the ticket, government fees are refundable and the request for reimbursement must be submitted no later than 7 (seven) days from the date of the flight booked by sending an email to rimborsotasse@blu-express.com and by following the detailed instructions supplied by the response email.

6.4) If the Carrier cancels and / or changes the time of the flight departure in accordance with the criteria specified below, giving prior notice to the passenger and if the latter does not accept any alternatives proposed by the Carrier itself, the full cost of the ticket is refunded. In that case, the costs associated therewith requested by the passenger are not refundable.

The criteria related to the time change according to which passengers are entitled to reimbursement are as follows :

- For low - cost flights marketed under "blu-express" brand, passengers are entitled to a full refund of the ticket if the Carrier communicates with a notice, the advance of at least 15 minutes or a delay of at least 25 minutes to the scheduled flight departure purchased .

- In what Blue Panorama Airlines scheduled flights is concerned, passengers are entitled to a full refund of the ticket if the Carrier communicates with a notice, the advance of at least 1 hour and 5 minutes or a delay of at least 2 hours and 5 minutes to the scheduled flight departure purchased.

What is noted above does not apply to unforeseen delays, that is those which do not allow the Carrier to notify in advance they occur during the operations on the day of departure.

In the case of bookings made well in advance it is the passenger’s responsibility to check via the Contact Center or the Web site at least 72 hours before departure the actual flight departure time.

6.5) In any case, the right of withdrawal provided for in respect of long distance made agreements, does not apply to this type of sale, pursuant to point b ) of art . 7 of Legislative Decree No. 185, dated May 22, 1999.

6.6) In the event that the passenger wishes to make a complaint regarding long delays or cancellations not notified in advance due to overbooking or due to denied boarding etc., he/she must send a formal written request by mail to the Carrier office , attaching a boarding pass and a booking confirmation.



7. CHECK-IN

7.1) Passengers must arrive at the airport in time for the completion of the check-in operations within the check-in desk closing time.

In what low-cost flights marketed under “blu-express” brand is concerned, the check-in desk opens 2 hours before the departure time and closes 45 minutes before the flight departure.

In addition, passengers must be at the boarding gate (GATE) at least 30 minutes prior to flight departure.

In what Blue Panorama Airlines schedule flights is concerned, check-in opens 3 hours before the departure time and closes 50 minutes before the flight departure.

In addition, passengers must be at the boarding gate (GATE) at least 45 minutes prior to flight departure .

7.2) For all flights of the Carrier, it is not possible to make a simultaneous multiple route check-in (so called "through check-in").

Passengers are required to carry out all check-in operations (pick up the boarding pass and the baggage registration) separately for each route even if the same ticket includes several routes. BV travel pass holders cannot carry out check in operations at the boarding gate (GATE).

If the passenger arrives over the time limits mentioned above, the Carrier reserves the right to cancel the reservation and to deny boarding. In this case, the ticket is not refundable.

It is highly recommended, however, to make the check-in operations at the counter and reach the boarding gate (GATE ) long in advance.

Travel documents

7.3) On the day of departure passengers must show at the check - in counter a valid ID.

For domestic flights in Italy, passengers who have become 18 years old are allowed to show a driver’s license (only Italian citizens), an identity card, a passport or an equivalent document .

For domestic flights in Italy, younger passengers, that is those who have not become 18 years old yet are accepted only with an identity card or an identity certificate, individual passport or equivalent document, duly recognized at destination.

Minors between 6 and 14 years old still to become traveling on domestic flights in Italy with a different companion from parents or guardians, can board only if the Carrier is provided with a proxy signed by a parent or legal guardian or, if alone, by making use of the UMNR procedure provided for in article. 9.3 and following ones of these conditions.

Minors between 6 and 14 years old still to become traveling out of their country of residence without the company of their parents or guardians may travel if:

- entrusted to the Carrier with the accompanying statement and relevant accompanying certificate endorsed by the local Police Authority;

- entrusted to a guardian holding an accompanying statement endorsed by the local Police Authority.

For underage passengers, that is passengers who have not become 18 years old yet traveling with their parents, if in possession of an identity document (such as a passport issued before 2009), which does not show their family relationship, it is necessary to submit to the check-in counter a valid family certificate issued by the relevant institutional authorities.

Each passenger must also be sure to be in possession of all documents required by the legislation of the countries of destination and departure for entry and exit from their territory (e.g. Albania , Cuba , etc. ).

It is the responsibility of passengers to ensure that they have a valid ID and any further requirement or document requested by customs and immigration authorities of the origin and destination countries.

Any other penalties, sanctions, expenses or costs borne by the Carrier for the lack of requirements or documentation requested by the customs and immigration authorities of the origin and destination countries will be charged to the passenger.

Passengers are requested to contact the immigration authorities of the destination countries for possible clarifications before booking their ticket.

If the documents shown by passengers are not valid, in good condition, or if the passenger's name on the reservation does not match the one on the identification card, the Carrier will refuse boarding and the passenger is not entitled to any refund .

7.4) Passengers with broken bones and metal bars are required to report in advance their medical condition to the Carrier and submit to the check-in desk a medical certificate confirming fitness to fly.

In addition, they must show at the check-in desk the MEDIF form duly signed by the doctor who certifies fitness to fly in all the cases stated as per Art . 9.2.

If the passenger does not show the due certificate to fly whenever it is requested, the Carrier will refuse boarding and the passenger is not entitled to any refund.

Web check-in

7.5) Whenever it is available, web check-in is the service that allows you to check-in operations directly from home or office and can be carried out only in the time period between 15 days prior to the flight departure and 2 hours before the scheduled departure of the flight itself.

To be able to check-in the passegner must have a seat assigned. Random seats assignment will be available for free only from 24 hours before departure.

The service, when available, can be used by adult passengers traveling with hand luggage only of size and weight allowed.

To locate the boarding gate (GATE) pertaining to their flight, passengers must check at the airport monitors.

Passengers with checked baggage in the hold can still use the service, but they are obliged to carry out the baggage check in at the check-in counter. In that case, passengers should respect the timetable for the submission provided for check-in operations as indicated in article 7.1.

Web check -in may NOT be required by underage passengers or those traveling with children younger than 2 years old, by passengers with reduced mobility , blind and / or passengers who require special assistance at the airport as well as by passengers traveling with their pets.

The Carrier does not apply an extra charge for web check -in .



8. FAST TRACK PASS

8.1) The Carrier, whenever required, offers passengers the possibility to use a reserved gate at the departure area of the airport (so-called “Reserved Gate”) in order to carry out the required security controls.

Such "Reserved Gate” can be used by passengers who have a valid document to get in.

This way, passengers can benefit from a reserved safety control service, which is usually faster than the other controls.

8.2) Such "Reserved Gate” could only be operational at certain times .

8.3) Access to the "Reserved Gate” does not guarantee the reduction of the time concerning security controls, therefore, passengers must still prudently, timely and diligently comply with the terms of art . 7.1 of these General Conditions when they carry out the check-in operations and reach the boarding gate (GATE ).



9. SPECIAL ASSISTANCE

9.1) Transport of passengers with disabilities, reduced mobility and blind passengers accompanied by a guide dog is governed by EEC Regulation 1107/2006, and Law No. 60, dated 8 February 2006, which amended by Law No. 37, dated 14 February 1974.

According to EC Regulation 1107/ 06 above mentioned, within the EU, airport operators have the responsibility to assist anyone who suffers from a disability throughout all the time he/she stays at the airport. This includes people with limited mobility due to any disabilities, such as physical, sensory, intellectual, age, illness or any other cause of disability. Airlines will provide the airport operator with all relevant information to enable the latter to offer an appropriate service.

PRM Passengers

9.2) PRM passengers who need special assistance must request it to the Carrier within 48 hours prior to the departure time of the flight only via the Contact Center of the Carrier, by calling number +39 06 98956666.

9.2 bis) To request the special assistance, it is also required to send the Carrier, during the booking process, the INCAD form and the MEDIF form.

Passengers with disabilities or reduced mobility must travel with a companion capable to provide with the necessary assistance when passengers are not able themselves, such as:

- Breathing: when the passenger needs supplemental oxygen;

- Food: when the passenger is not able to feed him/herself. In the case of evident visual disabilities, cabin crew can assist the passengers by opening their food packages and describing the catering service;

- Autonomous stand up: passengers are not able to move from their seats to the wheelchair on board;

- Communication: passengers are unable to communicate with the cabin attendants and understand their warnings / instructions;

- Use of toilets: passengers are not able to use the toilet. Cabin crew may assist passengers to move around the cabin to reach the toilets but in no case can provide assistance within the toilet.

- Taking medicines: passengers are not able to manage their medicines and their medications.

In such cases, if the passenger shows up unaccompanied, the Carrier refuses boarding and the passenger is not entitled to any refund.

The Carrier provides various types of special assistance according to the following classification of PRM passengers :

- WCHR (WHEEL CHAIR RAMP): a passenger who can walk independently within the aircraft and go up and down the stairs, but who needs a wheel chair or other means of transport to move through long corridors inside the terminal.

- WCHS (WHEEL CHAIR STAIR): a passenger who can walk independently within the aircraft, but who needs a wheelchair or other means of transport to go up and down stairs and to move through long corridors inside the terminal.

- WCHC (WHEEL CHAIR CABIN): immobilized passenger, who needs a wheelchair to get around and needs assistance from arrival at the airport until the end of the flight and out of the airport.

- DEAF: a passenger with impaired hearing or both hearing and speech.

- BLIND: a passenger with impaired vision (to distinguish between blind and visually impaired )

- DEAF / BLIND: a passenger with impaired vision and hearing, who needs the assistance of an attendant to move.

- DPNA: a passenger with intellectual or behavioral problems.

For safety reasons, the Carrier can carry only a limited number of wheelchairs per flight.

Blind passengers accompanied by their guide dogs are allowed on board depending on the availability of space and provided guide dogs are muzzled and leashed and have valid medical documents and / or health passport.

The muzzle and the leash are to be used during the cruise phase if requested by the crew for security reasons.

Guide dogs are carried free of charge and are not subject to weight limits.

Please note that some countries have special rules regarding the admission of pets. It is advisable, therefore, to examine them before the trip.

It is the passenger's duty to make sure the documents are in order and show them at check -in desk .

Accompanied and unaccompanied Minors ( UMNR )

9.3) The Carrier has specific policies for transporting underage passengers .

Minors who are under 6 years old cannot travel alone, but only with a guardian (parents and / or relatives holding custody), who is already eighteen years old.

For each Infant a companion is compulsory required. Therefore, the Carrier does not accept on board more than one Infant accompanied by one single eighteen year old passenger.

Unaccompanied children from 6 years to 14 years old still to become may travel only if they comply with the UMNR procedure (unaccompanied minors) with a limit of not more than 2 per flight.

9.4) UMNR passengers (Unaccompanied minors) should make reservations only via the Contact Center of the Carrier, by calling number +39 06 98956666 at least 72 hours prior to flight departure.

When booking, you must provide the identification and contact details of the guardian accompanying the minor at the departure airport (EOD - Escort on Departure) as well as those of the person who takes custody of the child at the arrival airport ( EOA - Escort on Arrival ) .

9.4 bis) The guardian accompanying the minor at the departure airport must remain at the airport for 30 minutes after the departure of the flight.

The escort must ensure that the child arrives at the airport with the documents necessary for the identification and check in specified in art. 7.3 of these Terms.

If the documents shown by the passenger are not valid, the Carrier may refuse to board with consequent loss of the amount paid for the purchase of the ticket.

9.5) To UMNR passengers (Unaccompanied minors) the Carrier applies a surcharge of:

- EUR 50 - NON REFUNDABLE - per route for each unaccompanied minor flying with low - cost “blu-panorama” brand.

- EUR 150 - NON REFUNDABLE - per route for each unaccompanied minor flying with Blue Panorama Airlines scheduled flights.

Pregnant Women

9.6) For safety reasons and in order to avoid damage to health, the Carrier, for the transport of pregnant women, applies what is reported below:

- Up to 28 weeks: pregnant women are allowed on board the aircraft without a medical certificate. In this case, the Carrier requires the expectant mother a document certifying that she has not overcome the twenty-eighth gestation week.

- From 29 to 36 weeks - The Carrier requires the MEDIF form or a medical certificate attesting fitness to fly and the state of health of the pregnant woman with an indication of the expected date of birth .

The Carrier considers valid only certificates dated not earlier than 7 days before departure.

- Over 37 weeks - The Carrier does not allow on board pregnant women with singleton pregnancy

- Over 32 weeks - The Carrier does not allow on board pregnant women with twin pregnancy

9.7 ) It is allowed to transport in the cabin the following items listed under the conditions described below:

Travelling with medical equipment

9.8) It is possible to transport on board medical equipment. However, in case it is necessary to transport big size equipment or a large number of devices, it is necessary to inform the Contact Center of the Carrier 48 hours before flight departure, by calling the number +39 06 98956666 to make sure it can be transported.

Medicines

9.9) It is possible, in addition to checked luggage, to transport in the cabin life-saving medicines and drugs (phials / ointments / syringes / tablets / vials), for passenger use, sufficient for the duration of the flight, in accordance to the limitations provided for transport of liquids and, in any case, for a weight not exceeding 2 Kg. Aircrafts are not equipped with devices able to refrigerate drugs and the on-board staff is not able to administer any medication.

The transport of medicines on board the aircraft is subject to the presentation of the following documentation :

- medical certificate with dated not earlier than 30 days, demonstrating the need, quantity and mode of application and administration of the drug ;

- leaflet of the medicinal product;

- self-certification attesting that the container is anti-shock and anti-overturning .

Needles

9.10) It is possible to bring on board the aircraft needles and syringes to treat specific medical conditions. However, passengers must bring a medical certificate stating the type of medication and what is for.

Passengers must provide independently to any necessary injection during the flight. Our cabin crew is unable to administer any medication, including injections.

Medical oxygen

9.11) The Carrier does not provide with medical oxygen for daily use on board the aircraft. Therefore, passengers must carry their own oxygen for its medical use. Oxygen must be transported in the form of battery oxygen concentrators, must be filled in the POC model and follow the procedures specified therein.

9.12) It is also necessary to inform the Contact Center of the Carrier 48 hours before flight departure, by calling the number +39 06 98956666 to make sure it can be transported.

9.13) In order to transport medical oxygen transport, the following conditions must be met:

- bottles should not be longer than 50 cm and their diameter not greater than 25 cm;

- it is not allowed to carry more than two cylinders per passenger, and these will have to be placed under the seat in front of the passenger or in the upper compartment;

- passengers cannot carry on board chemical oxygen generators.

It is necessary to show at check - in a medical certificate attesting the need of oxygen for medical reasons.

Pacemaker

9.14) Heart pacemakers or other devices are allowed, including devices with lithium batteries, implanted in a person or radiopharmaceuticals contained within the body of a person for medical treatment .

Stretchers

9:15 ) The Carrier does not accept stretchers on any flight .



10. BEHAVIOUR ON BOARD

10.1 ) All Carrier aircrafts are non-smoking. It is also forbidden to use electronic cigarettes.

Failure to comply with this prohibition gives rise to legal action and the payment of a fine set between a minimum of EUR 25 and a maximum of EUR 250 (the penalty will be doubled if in the surroundings there are pregnant women or children under 12 years old).

In accordance with national and international regulations, the aircraft is under the command of the flight captain and all passengers on board must strictly follow his/her instructions.

The captain is authorized to take action against passengers who behave inappropriately or disturb in way.

Passengers are liable for damages caused to the carrier or to third parties due to their behavior. Passengers will be obliged to compensate any damage thus caused to the Carrier and / or to third parties.



11. REFUSAL OR LIMITATION OF CARRIAGE

11.1 ) The Carrier may deny boarding or continuation of carriage of the passenger or baggage or cancel a reservation if :

- it is necessary due to security reasons or public order ;

- It is necessary to prevent violation of the laws of a country of departure, arrival or over-flight;

If the transport service cannot be carried out by the Carrier for any of the reasons above or if, due to any of those reasons, the reservation is cancelled, passengers will receive no refund.



12. TRANSPORT OF BAGGAGE IN THE CABIN

12.1 ) Onboard the aircraft each passenger can carry only one unchecked baggage of dimensions not exceeding 55x40x20 cm including handle and wheels, to comply with the following limits :

- maximum weight of 10 kg for low - cost “blu-express” flights

- maximum weight of 10 kg for the low - cost Blue Panorama Airlines flights

The Carrier reserves the right to perform the control of the actual size of carry-on luggage at the airport with a special meter ("sizer ").

The cost of a hand unchecked baggage that as a result of these checks is in excess of the size described above is equal to:

- EUR 50 - NON REFUNDABLE - for low - cost flights marketed under "blu-express" brand;

- EUR 150 - NON REFUNDABLE - for scheduled Blue Panorama Airlines flights.

12.2) On each unchecked baggage passengers must affix a label with name and surname.

Luggage shown by the passenger without label is not allowed on board the Carrier.

12.3) The Carrier reserves the right to transfer, where necessary for reasons of space or safety, unchecked baggage of any passenger in the aircraft hold .

12.4) On all BV flights it is allowed to carry free of charge, in addition to unchecked baggage, the following items: a purse, a briefcase or laptop; a coat or blanket; a camera or binoculars; reading material for the journey; crutches or other prostheses, provided the passenger is dependent on them as long as all the non- checked baggage does not exceed the limits as per art. 12.1 above.

12.5) Each passenger (including Infants) can carry a plastic bag containing liquids within the limits and conditions provided for by Article 14.1 of these Conditions .

Musical instruments

12.6) It is possible to transport musical instruments in the cabin, such as a cello or other, by booking and paying an additional seat to the applicable fare for Adult passengers, provided they fall in the measures required by the Carrier.

In this case, the instrument must be transported in non-deformable hard case and its dimensions must be within the following sizes: 52 cm wide x 40 cm deep x 135 cm high.

Its foot mounted on the bottom must also fall within those limits, if it is not removable.

For more information and to purchase the extra seat, please get in touch with the Contact Center. Placing the instrument on board is at the discretion of the crew.

In order to check the availability of space to transport musical instruments on board the aircraft, passengers must get in touch with the Contact Center of the Carrier at least 72 hours prior to flight departure. Failing that, boarding such items at the check -in cannot be guaranteed.

The requests at the check -in must take place at least 60 minutes before the time limit for boarding.

TRANSPORT OF PETS IN THE CABIN

12.7) To transport pets, passengers must get in touch with the Carrier’s Contact Center at least 72 hours prior to flight departure to check the possibility to board the aircraft. Failing that, the Carrier does not guarantee the boarding of pets.

12.7 bis) Check -in must take place at least 60 minutes before the time limit.

The transport of pets is allowed on all flights of the carrier only in the cabin and it is subject to the following conditions:

- Each passenger can board only one kennel with a maximum limit of 5 animals of the same species;

- The Carrier allows boarding of pets with a maximum limit of two kennels per flight;

- The Carrier allows boarding of dogs, cats, ferrets, hamsters, rabbits and guinea pigs for a maximum weight of 10 kg , including the kennel.

Transport of pets is also subject to the following conditions:

Dogs , cats and ferrets

To travel within the EU, dogs, cats and ferrets must hold:

- A passport issued by a veterinarian, stating clearly vaccinations and the pet’s health status;

- Readable tattoo or an electronic identification system (transponder) .

Pets younger than 3 months old, who have not been vaccinated against rabies yet, cannot travel within Europe.

Passengers are required to check for any requirements or restrictions of the country where they go to by contacting the Embassy or Consulate concerned.

In the UK and Ireland pet transportation is not allowed.

The carriage of guide dogs or recognized as such for disabled passengers assistance is free (recognized assistance dogs can travel in the UK and Ireland ) .

Other restrictions are possible when carrying some pet species depending on the destination country .

Birds

To prevent the spread of avian influenza, the European Union and the Ministry of Health have approved a complete ban on pet birds originating from Asian countries, Turkey, Russia, South Africa, Romania and all the States of the Balkan Peninsula.

12.8) To transport pets in the cabin, the Carrier applies a surcharge equal to:

- EUR 10 per Kg each way on low-cost flights marketed under "blu-express" brand.

- EUR 18 per Kg each way on Blue Panorama Airlines scheduled flights.

The supplement paid to carry pets in the cabin is not refundable in case of voluntary withdrawal.

12.9) In any case, transport of pets together with their owner is regulated by (EC) Regulation No. 998 / 03 by means of the certification required by Decision 2004 / 203 / EC (as amended by Decision 2004 / 301 / EC) .

- Transportation in the cabin is also subject to the following specific conditions :

- Pets must remain for the whole trip in a kennel (rigid or semi-rigid ), which must not exceed the following dimensions: 46 cm long, 31 cm wide and 25 cm height and must comply with IATA regulations.

- Such kennel must keep pets in a comfortable position and they must be able to turn and crouch. In addition, it must be well ventilated and waterproof.

In the event that the above conditions are not met or when the pet causes nuisance to the other passengers, the Captain in charge of the flight may decide to unload the pet. In this case, the supplement paid to carry the pet is not refunded.

The Carrier reserves the right to refuse carriage of pets if the above criteria are not followed.

The Carrier does not provide pet transport services in the cargo hold.

Travel tips: (IATA Recommendations)

It is essential that the pet is used to the kennel.

It is also advisable to feed the pet just up to 4 hours before departure.

Veterinarians should also be consulted in order to decide whether it is necessary to administer any tranquilizers or not.



13. TRANSPORTATION OF LUGGAGE IN THE HOLD

13.1) Carriage of baggage in the hold, which sum of length, height and width must not exceed 160 cm, is subject to the following payments according to following scheme below:

DOMESTIC FLIGHTS EXCEPT LAMPEDUSA / PANTELLERIA
INTERNATIONAL FLIGHTS TO ALBANIA FOR TICKETS BOUGHT THROUGH THE WEB SITE
AND CONTACT CENTER ( WEB RATES )

Class of service

Baggage in the hold

Extra Baggage Rate

Rate for excess weight

Economy Class

Not included

1 parcel / 20 KG
In advance : 10 EUR
At the airport : 20 EUR

10 EUR per KG

Up to 2 parcels/ 30 KG total
In advance : 20 EUR
At the airport : 40 EUR

NOTES

1. In the case of carrying two parcels the total weight of checked baggage cannot exceed a total of 30 kg.
2. Payment in advance means the payment made through the Contact Center or the web sites up to 2 hours before departure.
3. Ticket offices of airport operators may charge an administration fee for payment collection and issuing of the ticket stating the due amount paid for the extra luggage or for those with excess weight .


DOMESTIC FLIGHTS EXCEPT LAMPEDUSA / PANTELLERIA
INTERNATIONAL FLIGHTS IN EUROPE
FOR TICKETS BOUGHT THROUGH THE WEB SITE AND CONTACT CENTER ( WEB RATES )

Class of service

Baggage in the hold

Extra Baggage Rate

Rate for excess weight

Economy Class

Not included

1 parcel/ 20 KG
In advance : 20 EUR
At the airport : 40 EUR

10 EUR per KG

Up to 2 parcels/ 30 KG total
In advance : 40 EUR
At the airport : 80 EUR

NOTE

1. In the case of carrying two parcels the total weight of checked baggage cannot exceed a total of 30 kg
2. Payment in advance means the payment made through the Contact Center or the web sites up to 2 hours before departure.
3. Ticket offices of airport operators may charge an administration fee for payment collection and issuing of the ticket stating the due amount paid for the extra luggage or for those with excess weight .


FLIGHTS MARKETED UNDER THE LOW-COST “BLU EXPRESS” BRAND
TICKETS BOUGHT THROUGH A TRAVEL AGENCY EQUIPPED WITH A IATA BOOKING OFFICE (GDS RATES)

Class of service

Baggage in the hold

Extra Baggage Rate

Rate for excess weight

Economy Class

1 parcel / 20 KG

Not provided

10 EUR per KG

NOTES

1. In case of purchase on Travel Agency, always check the type of fare purchased, that is web or GDS. In case of doubt, please get in touch with the Contact Center .

In case of booking round-trip flights, the addition of a hold baggage for one route is necessarily carried out by getting in touch with the Carrier Contact Center or at the airport ticket office on the day of the scheduled departure.

Through the following websites: www.blu-express.com and www.blue-panorama.com, it is possible to pay a maximum of 2 parcels per flight per passenger.

Passengers may check further luggage for transportation in the hold but the weight, starting from the third checked parcel is entirely calculated as excess luggage at a cost of EUR 10 per kg.

Payment of the amount due to the baggage increase which is not done trough the web, can be done at the airport counter. Such payment is not refundable in case of voluntary withdrawal.

13.2) On Blue Panorama Airlines scheduled flights, the maximum weight limit for each checked bag is 32 Kg and the sum of length, height and width must not exceed 160 cm .

The carriage of baggage in the hold is subject to the following conditions :

LONG-HAUL INTERCONTINENTAL FLIGHTS - ALL RATES

Class of service

Baggage in the hold

Extra Baggage Rate

Rate for excess weight

Economy Class

1 parcel/ 23 KG

1 parcel / 23 KG
In advance : 75 EUR
At the airport : 150 EUR
(Max 2 extra parcels)

18 EUR per KG

Blue Class

2 parcels / 23 KG

1 parcel / 23 KG
In advance : 75 EUR
At the airport : 150 EUR
(Max 1 extra parcel)

18 EUR per KG

NOTES

1. Cuban citizens traveling from Cuba to Italy are entitled to a maximum weight of 32 KG per parcel instead of 23 KG in all service classes.
2. Cuban citizens traveling from Cuba to Italy are entitled to pay for a maximum of 1 single extra parcel over the one allowed by Economy Class and cannot pay for any extra parcels in Blue Class.
3. Infant passengers of any nationality are entitled to 10 KG of luggage allowance .
4. Purchase in advance means a payment carried out through the Contact Center up to 4 hours before departure.
5. Ticket offices of airport operators may charge an administration fee for collecting the money and issuing of due ticket for the additional luggage or excess weight .


The amount paid for baggage is not refundable in case of voluntary withdrawal.

In case of flights operated in code-sharing, in relation to the transport of baggage, with the exception of baggage in the hold carried for free, they are subject to the Terms and General Transport Conditions of the operating carrier, which become an integral part of the carriage contract.

13.3) Transportation of pushchairs, prams and travel cots is free. They can be carried up to the stairs and / or the plane's door where they will be taken into custody by the airport staff and stowed.

Redelivery, where possible, will be done at the plane’s door or directly to the luggage belt.

Otherwise, if requested, they can still be delivered at the check -in desk with passengers’ luggage .

13.4) On all Carrier flights it is not allowed to cumulate luggage weight for more than one passenger.

Moreover, the checked baggage allowance cannot be cumulated and / or shared for check-in purposes with other passengers on the same flight.

13.5) Allowed checked baggage or excess baggage is carried on the same aircraft as you, unless it is impossible due to proven safety or operational reasons , or due to delivery delay.

In such cases the Carrier agrees to carry such baggage on the next available flight.

13.6) On low-cost flights marketed under “blu-express ” brand, transportation of technical, professional and sport materials and so, golf equipment, diving articles, bicycles, windsurf boards, surfing kites, snowboards and water or snow skis is subject to payment of an additional charge as follows:

- EUR 10 - NON REFUNDABLE - per kg each way for every equipment of any kind not expressly mentioned .

On Blue Panorama Airlines scheduled flights, transportation of technical, professional and sport materials and so, golf equipment, diving articles, bicycles, windsurf boards, surfing kites, snowboards and water or snow skis is subject to payment of an additional charge as follows:

- EUR 60 - NON REFUNDABLE - each way for every golf equipment;

- EUR 100 - NON REFUNDABLE - each way for every bicycle;

- EUR 100 - NON REFUNDABLE - each way for every surf and snowboard equipment;

- EUR 150 - NON REFUNDABLE - each way for every windsurf / kitesurf equipment;

- EUR 50 - NON REFUNDABLE - each way for every flat LED TV.

- TVs must not exceed 60 inches diagonally and must be sealed in their original packaging. Their weight is counted in the personal baggage allowance applicable as stated in Article 13.2. If the total weight between luggage and television should exceed the free baggage allowance an extra charge equal to EUR 18 is applied for each excess kg.

- EUR 18 - NON REFUNDABLE - per kg each way for each equipment of any kind not specifically mentioned in the above paragraphs.

To book the above-mentioned materials it is necessary to get in touch with the Contact Center as the transport of special equipment could be prohibited and it is, in any case, subject to limitations of space in the hold for certain specific flights.

It is also possible to get in touch with the Contact Center for more information and details concerning packaging or the way to prepare sports equipment as checked baggage.

13.7) If the shipment of such equipment is not previously booked, the Carrier collects the amount due at the check-in counter at the same conditions, subject to availability of space in the hold.

Bicycles must be properly packed with the handlebars turned to the body of the bicycle and duly locked, pedals must be removed and wheels deflated and removed, as well.

In the event of transport of any kind of materials, passengers must fill out a form at the airport to exempt the Carrier from any liability for any transport damages.

In the case of itineraries that include several subsequent flights, it is necessary for each flight in the itinerary to make the due check-in at the departure airport and pick up at the baggage claim belt at the arrival airport, then proceed with the next check-in at the departure counters in accordance with art. 7.2 of these conditions.

On every flight, conditions and specific transport rates are applied.

13.8) On the Carrier flights any musical instrument that exceeds the length of 100 cm must be carried as checked baggage, without prejudice to the provisions of art. 12.6.

Instruments that exceed this size are not allowed in the cabin.

In any case, allowing shipment of musical instruments always excludes the normal baggage allowance and is subject to payment of the supplements listed below :

- EUR 30 - NON REFUNDABLE - per parcel on low - cost flights marketed under "blu-express" brand;

- EUR 18 - NON REFUNDABLE - per Kg each way on Blue Panorama Airlines scheduled flights.

Registration at the check-in counter must be done at least 60 minutes before the check-in limit time.

13.9) In order to check the availability of space in the hold for the transport of objects referred to in Articles 13.6 and 13.8, passengers must get in touch with the Carrier’s Contact Center at least 72 hours prior to flight departure.

Failing that, boarding such objects cannot be guaranteed .

13.10) The Carrier has no liability for any checked baggage containing, by way of example and not exhaustive: valuables, fragile or perishable, money, jewelry, precious metals, silverware, computers and their accessories, all kinds of electronic devices, cameras and photographic equipment, marketable securities, debt securities, government bonds, stock and bond certificates or other securities, business or commercial documents, medical documents, passports and other personal identification documents, samples, keys, heirlooms, antiques, valuable crafts and antique products, works of art, rare books, valuable publications or manuscripts.

13.11) The Carrier has no liability for: perishable or fragile items not properly packed; minor damage to the exterior of baggage, such as stains or scratches; damage to the handles and wheels resulting from their use and for the purpose for which they are intended; damage to baggage and its contents caused by water and other weather agents.

Damage caused to baggage, such as loss of wheel or broken handles, scratches or stains, are considered "WEAR and TEAR" and the Carrier shall not be liable for any of them.

13.12) In what the rights of passengers is concerned in the event of loss and damage, the EC Regulation 889/2002 and the Montreal Convention apply.

The Carrier reserves, however, the right not to embark in the hold any object that is unsuitable for carriage on the aircraft because of its size, shape, weight, content, special features, fragility, perishability, or due to security or operational reasons.

Redemption requests must be sent according the specific procedures delivered to passengers by the "Lost and Found” Office employees (lost luggage assistance) at the airport of arrival .

Passengers are required to keep the baggage tag and report any anomaly before exiting the baggage claim belt area.

When passengers pick up their baggage without any written complaint at the time of pick up indicates that their luggage is delivered in good condition and in accordance with the contract of carriage. In this case, passengers cannot claim any refund request / compensation.

"PIR" opened by the "Lost and Found” Office is not a reporting / complaint to the Carrier .

Passengers are required to send a written complaint by postal mail to the Carrier office within the period required by law, or within 7 days from the date of delivery in case of damage to baggage, and within 21 days from the date of delivery of luggage in case of delayed delivery.

Claims / reimbursement requests made by passengers due to damaged, lost or delayed baggage, are subject to the possession and presentation of the baggage registration which shows the name of the passenger entitled to make the request.

The Carrier, in fact, is liable for transportation of baggage only before the passenger whose name is printed on the luggage tag.

13.13) Checked baggage for carriage in the hold which sum of length, height and depth exceeds 160 cm, is considered as "Out Measure / Bulky" and should be reported for booking at least 72 hours prior to flight departure .

In order to guarantee timely check-in and boarding, passengers must arrive at the airport at least 3 hours before departure of the flight and, once the registration procedures are carried out, deliver their "Out Measurement / Bulky" luggage at the special counters .

It is not possible to accept in any case "Out Measurement / Bulky" luggage if one of its sides exceeds 100 cm length.

13.14) Rates referred to articles 13.1 and 13.2 also apply to "Out Measurement / Bulky" luggage.



14. DANGEROUS ITEMS

14.1) Items prohibited in the cabin

Carrying the following items in the cabin is forbidden.

Guns , firearms and other weapons

Any object capable, or appearing capable of discharging a projectile or causing injury, including :

- lighters shaped like a firearm

- toy guns of all types

- crossbows

- component parts of firearms (excluding telescopic sighting devices and sights)

- devices to stun or shocking e.g. cattle prods, ballistic weapons to project energy (Taser)

- slingshots

- harpoon and spear guns

- ball bearing guns

- air pistols , rifles and pellet guns

- industrial bolt and nail guns

- rocket launchers pistols

- starter pistols

- firearms like or imitations

- instruments to suppress animals without pain

- all firearms (pistols, revolvers, rifles, shotguns, etc. )

Sharp-edged weapons and sharp objects

Pointed or bladed items capable of causing injury, including :

- harpoons and spears

- axes and hatchets

- artisan's tools that can be used as a pointed or edged weapon (e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, crowbars, hammers, pliers , wrenches , soldering irons )

- ski and walking / hiking poles

- scalpels

- knives, including ceremonial knives, with more than 6 cm long blades, out ​​of metal or any other material strong enough to be a potential weapon

- more than 6 cm long scissors

- arrows and darts

- machetes

- meat cleavers

- ice skates

- ice axes and ice picks

- crampons

- open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge)

- sabers, swords and sticks with a hidden blade

- throwing stars

- lockable or flick knives with blades of any length

Blunt items

Any blunt item capable of causing injury, including :

- martial arts equipment (e.g. knuckle dusters, bats, clubs, chains, nunchaku, kubotan, kubasaunt )

- fishing rods

- baseball and softball bats

- cricket bats

- golf clubs

- hockey sticks

- lacrosse sticks

- clubs or rigid or flexible batons (e.g. billy clubs , blackjacks and batons )

- kayak paddles and canoes

- skateboards

- pool cues and the like

Explosives and flammable substances

Any explosive or highly combustible substances which can be a risk to the health of both passengers and crew or to the safety of the aircraft or the property, including:

- turpentine and solvent for paints

- alcoholic beverages with more than 70% alcohol volumetric content (140% proof degrees)

- smoke canisters or cartridges

- flammable liquid fuel (e.g. petrol / gasoline, diesel,

- fighters, alcohol, ethanol)

- detonators

- detonators and fuses

- explosives and explosive devices and the like

- non-safety matches

- fireworks, flares (in any form) and other pyrotechnics (including party poppers and toy caps)

- gas and gas containers ( e.g. butane , propane, acetylene, oxygen) in large volumes

- grenades of all types

- mines and other explosive military stores

- ammunition

- explosive material or devices

- underwater flashlight with batteries inserted

- paint spray aerosol

Chemical and toxic substances

Any chemical or toxic substances which can be a risk to the health of both passengers and crew or to the safety of the aircraft or the property, including:

- acids and alkalis (e.g. batteries " wet " pourable )

- extinguishers

- infectious or biological hazardous material (e.g. infected blood , bacteria and viruses)

- radioactive material (e.g. medicinal or commercial isotopes)

- ignition or spontaneous combustion materials

- corrosive or bleaching substances (e.g. mercury , chlorine)

- disabling or incapacitating sprays (e.g. mace spray , tear gas)

- poison

Liquids

- water and other drinks, soups, syrups

- creams , lotions and oils

- perfumes

- sprays

- gel (including hair and shower gel)

- contents of pressurized containers (including shaving foam, other foams, aerosols and

- deodorants )

- pastes (including toothpaste)

- mixtures of liquids and solids

- mascara

- any other item of similar consistency

unless such liquids are contained in individual containers of capacity not exceeding 100 milliliters or equivalent (e.g. 100 grams), to be carried separately from the other hand luggage in an envelope / bag / transparent plastic bag, resealable, fully closed, which capacity does not exceed 1 liter (which size, for example, must be approximately 18 cm x 20 ).

Envelope / bag / transparent plastic resealable bag means a container that allows you to easily see the contents without having to open it. It must be equipped with a fully sealant system, such as a zipper or snap closures or at least a closure which, once it has been opened, can also be closed.

Items prohibited in the cabin and in the cargo hold

It is forbidden to transport the following items in the hold:

- spray cans for personal defense

- components containing fuel for vehicle fuel systems

- alarm devices

- explosives, including detonators , fuses, grenades , mines and explosives

- gases , including propane and butane

- flammable liquids, including gasoline and methanol

- refrigerants and irritant liquids

- radioactive material, including medical or commercial isotopes

- inflammable solids and reactive substances, including magnesium, firelighters, fireworks and flares

- corrosives, including mercury and vehicle batteries

- liquid / solid flammable substances including alcohol higher than 70 degrees

- magnetized material

- oxidizing substances and organic peroxides, including bleach and kits to repair car bodies

- toxic or infectious substances, including rat poison and infected blood

- underwater flashlight with batteries inserted



14. WEAPONS TRANSPORTATION

14.2) The transport of weapons and ammunition is regulated by special provisions, pursuant to the law No. 694 of December 23, 1974 .

According to Article 30 of the Single Text of the laws concerning public security pursuant to the Royal Decree No. 773 dated 18 June 1931, for weapons means guns and all those items which natural destination is the offense to the person, including tip and cutting tools (such as knives , daggers and the like).

Weapons and ammunition must always be reported at time of booking and can only be accepted as checked baggage and tagged to final destination, provided that :

- the weapons must be unloaded, dismantled and packed in special containers and equipped with a

safety lock.

- the ammunition are:

- transported for sporting reasons:

- suitably protected against sudden movements;

- packed in appropriate metal containers, wood or fiber, equipped with safety and impact resistant and fire-closing ;

- their quantities must not exceed 5 kg. (11 lbs.) included in the allowed weight per passenger

It is absolutely prohibited to transport ammunition with incendiary bullets or explosives.

In case weapons and ammunitions are boarded, their containers must be two distinct and separate ones, but only one surcharge is applied .

In view of the characteristics of such baggage, passengers must get informed about the exact regulations by contacting the State / Border Police concerning any customs formalities.

This allows you to prepare the required documentation and, at the same time, to avoid any disputes with the relevant authorities during the trip.

The cost for assistance is EUR 60.00 per flight.

14.3) Non è consentito a bordo l'uso di apparecchi elettronici di qualsiasi tipo, salvo autorizzazione da parte del personale di bordo.

The use of electronic equipment of any kind is not permitted on board, unless authorized by the crew.



15. MEALS ON BOARD

15.1) For low - cost flights marketed under "blu-express" brand, free meals are not provided as part of on-board services.

Passengers can buy snacks during the flight and hot or cold drinks according to the menu and the prices printed on the Magazine board placed in the pocket of the front seat.

15.2) For scheduled Blue Panorama Airlines flights, as part of the on board Economy Class services, free distribution of hot meals and breakfast is provided, as well as hot and cold drinks.

In some cases , meals served may be a choice between two types of dishes ( e.g. first or main course).

Passengers traveling with Infants can receive free of charge and while stocks last a limited quantity of baby food (meat / fruit / vegetables), in case they do not carry such food for the needs of their babies.

Hot water is available on board for the eventual cooking of freeze-dried foods.

15.3) On Blue Panorama Airlines scheduled flights, within the Blue Class (Business Class) on-board services, a selection of hot and cold meals is served in a refined way of fabric tablecloths and china for lunch, dinner and breakfast, as well.

A part from soft drinks, wines from the on-board wine cellar are served together with spirits.

15.4) Meals are prepared for the Carrier by external companies in compliance with the highest international quality standards.

15.5) On Blue Panorama Airlines scheduled flights it is possible to book only through the Contact Center special meals for both the Economic and the Blue Class (Business Class) such as:

- VGML (Western vegetarian meal), that is a Western type vegetarian meal (not vegan);

- GFML (gluten free meal) that is meals made with gluten-free food.



16. ALLOCATION OF SEATS ON BOARD

16.1) For low-cost flights marketed under the brand "Blu-Express", the choice of the seat onboard at time of booking is subject to payment of a surcharge. In case passenger chooses not to have a seat assigned, the passenger will be assigned during check-in a seat on a random basis and such assignment won’t be modified. In case of passenger’s voluntary cancellation of the seat assignment service and or of the flight booked, the surcharge will not be refundable. Passengers requiesting special care services such as wheelchair up to the aircraft or to the seat (WCHC/S) and unaccompanied minor (UMNR) can not make the choice of seats at time of booking and will be assigned them a place on board in accordance with the procedures of the Company.

16.2) On Blue Panorama Airlines scheduled flights the allocation of seats occurs during the check-in procedures.

Passengers can choose:

- window or aisle seats;

- side or central rows;

- positioning on the aircraft , that is front / center / rear section.

The Carrier may grant or not the seat required on the basis of availability or other assessment factors, depending on safety regulations on board.

The carrier may also apply a surcharge during the check-in to guarantee the allocation of special seats (e.g. Increased legroom or the like) .

16.3) The crew may at all times reserve the access to front row seats or those at the emergency exits to particular categories of passengers, depending on security regulations on board.



17. FLIGHT RECONFIRMATION

17.1) For all low-cost flights marketed under "blu-express” brand, flight reconfirmation is not necessary in any event at all.

However, passengers must check both departure and arrival times through the Company websites, at least 72 hours before the departure of the flight concerned.

17.2) For all Blue Panorama Airlines scheduled flights, it is necessary to check both departure and arrival times through the Company websites, at least 72 hours before the departure of the flight concerned.

For further information, passengers may contact the Company’s local offices at the following addresses:

- Albania: Blue Panorama Airlines; Sheshi Skenderbej, Pallati i Kultures, Kati i 1-re, Tirana; Ph: +355 44 500130

- Cuba: Blue Panorama Airlines; Calle 23, Nro 64, Vedado (La Rampa), La Habana; Ph: +537 8332248 / +537 8360213; Fax: +537 8332392

- Dominican Republic: Blue Panorama Airlines; Ph: +1 809 8139081 / +1 829 9864490

- Mexico: Blue Panorama Airlines; Ph: +52 998 8872869 / +52 998 8899387

- All other destinations: Contact Center Blue Panorama Airlines; Ph: +39 06 98956666



18. APPLICABLE DISCIPLINE AND IMPORTANT NOTICES

18.1) The air transport is governed by the following regulations:

- EC Regulation No . 261/2004;

- Montreal Convention of 1999, as amended;

- EC Regulation No. 2027/97 as last amended by EC Regulation 889 / 02 and by the exclusions and limitations on the liability of the Carrier therein ;

- The Italian Navigation Code;

- Blue Panorama Airlines General Conditions of Carriage .

18.2) The exclusions and / or limitations of liability applicable to the Carrier are also extended to its agents, employees and representatives and to any legal person whose aircraft is used by the Carrier to carry out the concerned transportation, as well as to agents, employees or representatives of a corporate body.

No agent, employee or representative of the Carrier can amend or delete any provision of these conditions.

18.3) The Carrier may substitute carriers or aircrafts and may modify, if necessary, the itinerary if necessary in order to guarantee the flight safety.

18.4) Purchase of tickets by phone, email or online are ruled by the provisions of the Legislative Decree No. 185 of 22 May 1999, applicable to transport contracts and therefore without prejudice to the exclusions of Article 7 of such Decree.



19. WEBSITE USE - COPYRIGHT - SOFTWARE

19.1) The use of the Carrier’s website is allowed only for personal use.

By entering the website, customers agree with its terms of use by stating that they are legally binding for them.

The Carrier forbids any amendment, reproduction, duplication, copy, release, sale or use of its website for any commercial use without prior written approval by the Carrier itself.

19.2) The Carrier keeps for itself its copyright which is present on its website as well as on all data/contents.

In this regard, all contents of this site, including logo, images, text, graphics, audio clips and software are the property of Blue Panorama Airlines S.p.A. in A.S. and are protected by the laws concerning copyright.

19.3) The Carrier has no responsibility in what links functionality to other websites and other home pages is concerned, which are published on the Carrier’s website, as well as the contents thereof.

19.4) Users must adhere to the following conditions:

- comply legally with the terms of these rules;

- enter the website only through the main access page;

- not to enter other parts of the website without our prior express authorization;

- not to use images to show a link to the website ;

- not use the name “blu-express” or “Blue Panorama Airlines” or other brands which belong to the Carrier for commercial purposes without obtaining a prior written consent from the Carrier;

- not to reproduce material from the website for commercial purposes, including quotation of prices of the Carrier’s flights on other websites or on other on-line services, neither collect information by using software for automatic reading (spider) or other type of technology.

All contents of the website are subject to copyright or other intellectual property rights and can only be used as expressly permitted in this Policy.

The Carrier verifies the violation of regulations concerning the use of this site and, if it finds a violation of the rules, it reserves the right to act in protection of its rights, including the prohibition of entering its site, as well as pursuing legal actions against the responsible parties. The Carrier, finally, reserves the right to disclose such information to the competent authorities in the manner deemed appropriate.



20. NOTICE PURSUANT TO LEGISLATIVE DECREE No. 196/2003 – PRIVACY PROTECTION

20.1) Following privacy policies are described, concerning personal data provided by users in order to use our services via websites: www.blu-express.com and www.blue-panorama.com or through the Contact Center (by phone or e-mail).

This information is provided pursuant to Art. 13 of the Legislative Decree No. 196/2003 for customers who use our services, which are also available via the Internet.

The guidelines given below are based on the guidelines drawn by the Legislative Decree No. 196/2003 and by art. 9 of Directive No. 95/46/EC, concerning in particular collection of personal data on the Internet, seeking to identify the minimum measures, which are to be taken before persons concerned, in order to ensure fairness and legality of such practices (pursuant to articles 6, 7, 10 and 11 of Directive No. 95/46/EC).

20.2) Personal data provided by users through the Carrier’s websites:

Holder and chief of data processing: The holder and chief of data processing is Blue Panorama Airlines S.p.A. in A.S., with headquarters in Rome, Viale Liegi 32.

Rights of users concerned: Individuals whose personal data, pursuant to art. 7 of Legislative Decree No. 196/2003, have the right at any time to obtain confirmation of the existence or not of those data and to know their contents and origin, verify its accuracy or request to integrate, update or correct them. Individuals whose personal data refer to have also the right to request for their cancellation, transformation into anonymous form or block the data which might be processed in violation of the law and to oppose in any case, due to legitimate reasons, to their processing. Requests regarding art. 7 of Legislative Decree No. 196/2003 must be sent to Blue Panorama Airlines S.p.A. Viale Liegi, 32 Rome or to the following e-mail address: contact@blue-panorama.com.

Details and data processing: Data will be processed under guaranteed security and confidentiality and will be made using automated tools to store, manage and transmit such data. Personal data will be processed lawfully and fairly, collected and recorded for specific, explicit and legitimate purposes and stored for a period of time no longer than the time need for the purposes for which they were collected.

The data used for the provision of our services will be made by our company Blue Panorama Airlines S.p.A. in A.S. at its headquarters located in Fiumicino (Province of Rome), Via delle Arti No.123. No data deriving from the services provided will be transmitted or disseminated. Personal data provided by customers are used only to furnish the services required and are not disclosed to third parties, unless such disclosure is required by law or is strictly necessary for the fulfillment of customers’ requests. Information furnished by users is processed for booking and to send confirmation of such booking via e-mail. Telephone numbers are required for any eventual contacts in case there is a sudden problem with the booking.

Newsletter: Data collected will be used to send notices via e-mail concerning the Carrier services and special offers. In the event that the user does not wish to receive such information, it is possible to cancel the inscription by clicking on the link found in the e-mail or by sending a blank e-mail with the subject “unsubscribe” to the e-mail address: contact@blu-express.com. Such procedure may be made from a non-registered e-mail address.

Data provided voluntarily by the user: The processed data are personal information and other data, which are voluntarily entered on the website forms, as well as data forwarded explicitly and voluntarily via e-mail or by phone. Such data may concern information necessary to provide the services required by the interested party and/or to contact the user. The optional, explicit and voluntary e-mail forward to the addresses mentioned on this website entails the subsequent recording of the sender’s address, which is necessary in order to reply to the requests made, as well as any other data included in the message.

Browsing data: The computer systems and the software procedures used to operate this website record, during normal browsing, personal data which transmission is implicit in the communication protocols of the Internet communications.

Cookie: A cookie is a piece of text that a website transfers to the browser’s cookie file on the hard disk of the computer, so that the website can store and identify the user when logging in. A cookie will usually contain in general the domain name of derivation, the “deadline” of the cookie itself and a value, usually numeric, randomly generated. When you visit our site you will be sent a cookie. Cookies may be used in the following way:

- To help us recognize you as a unique visitor (just a number) when you return to our website and to adapt contents and advertising to your own interests to avoid showing the same ads repeatedly.

- To compile anonymous and collective statistics which allow us to understand how visitors use our website and to help us improve its structure. In this way, we cannot identify you personally.

- Types of cookies: Our website may use two types of cookies:

- Session cookies, that is temporary files that remain in the cookie file of your browser until you leave the website;

- Persistent cookies, which remain longer in the cookie file of the user’s browser (although it depends on the “deadline” of the specific cookie).

- Disable/enable cookies: You have the possibility to accept or decline cookies by modifying your browser settings. However, by disabling cookies, the interactive features of our website will be disabled.

20.3) Personal data provided by users through the Carrier’s Contact Center (by phone or e-mail):

“Holder” of the data processing: The Holder of the data processing when the Phone Contact Center is used (phone + 39 06 98956666) or via the internet (e-mail: contact@blue-panorama.com) and any other data used to furnish our services is Blue Panorama Airlines S.p.A., with headquarters in Rome, Viale Liegi 32.

The “Chief” of the data processing: Blue Panorama Airlines S.p.A. appointed the Chief of the personal data processing: In & Out S.p.A., with headquarter in Rome, Via Priscilla 101.

Company “in charge” of data processing: The Company in charge of the data processing is In & Out S.p.A.. It may transfer the data processing to the company called Albania Marketing Services SH.p.k which belongs to Teleperformance group, with headquarters in Rruga Abdyl Frasheri, 31, Hekla Center, Tirana, Albania, in accordance with the provisions established internationally and by the European Community concerning the transfer of personal data to importers located in a country outside the EU (Directive 95/46/EC– Decision 2010/87/EU).

Rights of users concerned: Individuals whose personal data, pursuant to art. 7 of the Legislative Decree No. 196/2003, have the right at any time to obtain confirmation of the existence or not of those data and to know their contents and origin, verify its accuracy or request to integrate, update or correct them.

Individuals whose personal data refer to have also the right to request for their cancellation, transformation into anonymous form or block the data which might be processed in violation of the law and to oppose in any case, due to legitimate reasons, to their processing.

Requests regarding art. 7 of Legislative Decree No. 196/2003 must be sent to Blue Panorama Airlines S.p.A. Viale Liegi, 32 Rome or to the following e-mail address: contact@blue-panorama.com.

Details and data processing: Data will be processed under guaranteed security and confidentiality and will be made using automated tools to store, manage and transmit such data.

Personal data will be processed lawfully and fairly, collected and recorded for specific, explicit and legitimate purposes and stored for a period of time no longer than the time need for the purposes for which they were collected.

Place and purpose of data processing: The data used for the provision of our services will be made by the company called In & Out S.p.A., responsible for the data processing at its headquarters and, eventually, also at the headquarters of the company called Albania Marketing Services SH.p.k which belongs to Teleperformance group, with headquarters in Rruga Abdyl Frasheri, 31, Hekla Center, Tirana, Albania, in accordance with the provisions established Directive 95/46/EC issued by the European Parliament and by Decision 2010/87/EU dated Feb. 05, 2010.

No data deriving from the services provided will be transmitted or disclosed.

Personal data provided by customers are used only to furnish the services required and are not disclosed to third parties, unless such disclosure is required by eventual appointments made by the Chief or it is required by law or it is strictly necessary for the fulfillment of customers’ requests.

Information furnished by users is processed for booking, as well as to send confirmation of such booking via e-mail.

Telephone numbers are required for any eventual contacts in case there is a sudden problem with the booking.

Data provided voluntarily by the user: The processed data are personal information and other data, which are voluntarily transmitted by users by phone.

Users are invited to check this page regularly in order to check for any updates or changes, which could be necessary also in order to implement and/or conform to national, EU and international regulations.