Tickets from travel agents and Blu-express ticket offices in town can be purchased up to 24 hours prior to boarding.
Tickets from the website may be purchased up to 2 hours and 30 minutes before departure.
Tickets may be purchased up to 1 hour before the scheduled departure time by contacting the Call Centre or at airport ticket offices.

To contact the Call Centre, phone 199 419777 from within Italy or +39 06 98956677 from abroad.

Changes to flight dates and times can be made online at www.blu-express.com up to 24 hours before departure, subject to availability. We charge an additional payment of € 30 per change plus the difference between the original fare paid and the lowest fare available when the change is requested.
No refunds will be made should the available fare be lower than the original fare paid.
Name changes incur a fixed cost of €65 and can be carried out online at www.blu-express.com up to 24 hours before departure.
Name changes are not allowed for bookings that comprise several flights if one journey has already been taken (used) or has expired. Bookings comprising several flights: all parts of the journey must be in the same name.
Itinerary changes are only possible through the Call Center.

While fares and administrative fees are non-refundable, government taxes can be reimbursed.
Blu-express charges an administration fee of €15 per person and per flight for tax refund requests. If the amount to be refunded is lower than the administration charge, no refund will be provided. Tax refund requests must be made by contacting the Call Centre within one month of the travel date of the flight booked.

For bookings made online or through the Call Centre, the airline will send the passenger an email containing confirmation of the booking together with the booking number and details of the flight purchased.
Passengers must therefore provide a valid email address when making a booking.
If a ticket is purchased online through an agency, it is the agency’s responsibility to send the passenger confirmation of the booking number and details of the flight.

The booking confirmation is a fiscally valid document for any tax-related requirements a passenger may have, whether for business or personal needs.

Passengers should arrive at the airport early to ensure they have enough time to check in prior to departure. The blu-express.com check-in counter opens 2 hours prior to the flight’s scheduled departure and closes 35 minutes before departure for NATIONAL flights and 45 minutes before for INTERNATIONAL flights.
Passengers are advised to check in early. In addition, passengers must be at the boarding gate at least 25 minutes before the flight’s scheduled departure time. Passengers may only check in for one flight at a time.
Passengers must check in prior to proceeding to the boarding gate.
The airline reserves the right to cancel the reservation of any passengers who arrive later than the deadlines stated above. Passengers must check in using a valid identity document.
Passengers must also ensure they are in possession of any documents that may be required under destination countries’ legislation for entry into their territory.
It is the responsibility of passengers to ensure they have a valid identity document and comply with any further requirements and documentation required by customs and immigration authorities. The airline can bear no responsibility for penalties, sanctions, expenses or costs incurred due to passengers’ not fulfilling these requirements or not having valid documents. Passengers are requested to contact the immigration authorities of the destination country for any relevant information prior to booking the flight ticket.
If a passenger’s document is found to be invalid or if the passenger’s name on the booking does not correspond to the name on the identity document, the airline will not allow the passenger to board the plane and no refund will be provided.

For safety reasons and to avoid any damage to passengers’ health, the airline will only carry expectant mothers in accordance with the following conditions:
- up to 28 weeks: pregnant women do not require a medical certificate to board our flights. The airline may ask for a document to certify that you are no more than 28 weeks pregnant.
- from 29 to 36 weeks: the airline requires a medical certificate to confirm that the pregnant woman is in a suitable condition to fly, certifies to her good health and states the baby’s expected date of birth.
Women who are over 37 weeks pregnant are not allowed on board under any circumstances.
Pregnant women must inform the airline of their condition when making the booking.
We would like to remind passengers that all pregnant women must, in their own interests, inform Blu-express of their condition when making the booking.

Passengers with special needs must contact the airline’s Call Centre to request the assistance required at least 72 hours prior to departure.
For any kind of assistance, or for the transport of newborn babies, pregnant women or persons with disabilities, contact the Call Centre when making the booking. Please note that to receive special assistance passengers must present an INCAD form filled in by their doctor when checking in. To guarantee punctuality the airline can accept a maximum of four wheelchairs per flight.

Excluding infants, who have no baggage allowance, each passenger is allowed up to two pieces of luggage weighing a maximum combined total of 15 kg and whose combined length, width and depth do not exceed 160 cm. Excess baggage will be charged  7 euros per kilogram above the 15 kg limit. Only small quantities of liquids may be carried in hand luggage. Liquids must be carried in recipients with a maximum individual capacity of 100 ml (1/10 of a litre) or equivalent (e.g. 100 g). The recipients must then be inserted into a re-sealable clear plastic bag with a maximum capacity of 1 litre (i.e. with dimensions equivalent to roughly 18 x 20 cm). The recipients must fit comfortably inside the plastic bag (i.e. it must be possible to close the plastic bag with its contents inside). Each passenger (including infants) is allowed one single plastic bag of the aforementioned dimensions.
Each passenger may take one piece of hand luggage on board the aircraft. It must not exceed 5 kg in weight or 110 cm (the sum of its length, height and depth). The company reserves the right to limit hand luggage if it may endanger the safety of passengers. In addition, the following articles may be carried free of charge: a purse, briefcase, bag or laptop; an overcoat or blanket; an umbrella or walking stick; a camera or pair of binoculars; in-flight reading materials; baby food; a fully foldable wheelchair, crutches or other prostheses that a passenger is dependent upon.

In order to refund passengers of any damages, Blu-express.com requests the following documentation:
1) the lost/damaged luggage report compiled at the airport
2) the flight ticket
3) the luggage stub
4) a certification of the damage by a luggage shop

For more information, please read the following procedures:
1. Lost luggage procedure
2. Damaged luggage procedure

Rome Fiumicino --> Terminal 3
Nice --> Terminal 1
Catania --> Terminal Unico
Turin --> Terminal Unico zona A
Lamezia Terme --> Terminal Unico
Palermo --> Terminal Unico
Brindisi --> Terminal Unico
Milan Maplensa --> Terminal 1
Genova --> Terminal Unico
Istanbul --> Terminal Zona A

You can obtain a copy of it by contacting our call centre, open every day from 6AM to 10PM.

From Italy, dial 199 419777
From abroad, dial +39 06 98956677

We do no accept unaccompanied minors on our airplanes (from 0 to 14 years old)

Standard airlines change their timetables twice a year, in March and in October. This is why our schedule is planned in 6-month intervals

Animals that would have to be transported in the hold of the aircraft are not accepted. Cats and dogs whose weight including their container does not exceed 10 kg may be transported in the cabin, subject to the payment of €30 per journey. Only one animal is allowed per passenger. The airline can accept a maximum of 2 dogs or cats per flight.
The transport of animals together with the traveler is regulated by CE Reg N° 998/03 and requires the certificates set out in Dec. 2004/203/CE (modified by Dec. 2004/301/CE). For the airline to accept the animal, passengers must bring their own carry case, whose dimensions must not exceed 102 centimetres as a sum of height, width and depth ( 46x25x31 cm ). Animals under 3 months of age cannot travel in Europe, as they will not yet have been vaccinated against rabies. Certain countries apply limitations or prohibitions with regard to the introduction of certain animal species. Passengers are therefore asked to check any eventual limitations or prohibitions in their destination country PRIOR to departure.
Birds are not allowed on board. Animals must be comfortable in the container and must be able to turn around and lie down; the pet container must be well ventilated, waterproof and sturdy. The container to be taken into the cabin may contain up to 5 animals of the same species on condition that their total weight (including food and the container itself) is not over 8 kg. If these conditions are not complied with or the animal disturbs other passengers, the captain of the flight may have the container transferred to the hold. The airline reserves the right to refuse to transport animals if the above criteria are not complied with.
Passengers should contact the airline’s Call Centre at least 72 hours prior to departure to check whether the flight has space available for the transport of animals.
Failing this, there is no guarantee that the animals will be accepted at check-in.

The transportation of technical and professional equipment, whether sporting or otherwise, golf and diving equipment, windsurfing boards and water or snow skis is subject to a fee of €5 per kg. Contact the Call Centre to book it in. If equipment has not previously been booked on to the flight the amount to be paid may be collected at check-in.
Bicycles may ONLY be transported in the hold. The bicycle must be properly packaged with its handlebars turned towards the frame of the bicycle and appropriately blocked, its pedals disassembled and its wheels disassembled and tyres deflated. In addition, the passenger must fill in a form at the airport waiving the airline’s responsibility for any eventual damage caused during transportation.

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